Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact details: Name, phone number, email address provided through our forms.
• Enquiry data: Product preferences, appointment details, bespoke design briefs, and reference images you upload.
• Technical data: IP address, browser type, pages visited, and session duration via analytics tools.
• Payment data: Transaction details processed securely by Razorpay or Stripe — we do not store card numbers.

2. How We Use Your Information

• Respond to price requests and enquiries via WhatsApp and email.
• Confirm and manage appointment bookings.
• Process bespoke jewellery orders and communicate updates.
• Send transactional emails and WhatsApp confirmations.
• Improve our website and services through analytics.
• Comply with legal and regulatory obligations under Indian law.

3. Data Security

We implement industry-standard security measures including HTTPS encryption, secure cloud storage (Cloudflare R2), and access controls to protect your data. Payment transactions are handled by PCI-DSS compliant payment gateways (Razorpay and Stripe).

4. Cookies

We use essential cookies for website functionality (e.g. session, cart) and analytics cookies (Google Analytics 4, Cloudflare Web Analytics). You may disable non-essential cookies in your browser settings. Essential cookies are required for the site to function correctly.

5. Third-Party Services

We use the following third-party services:

• Razorpay & Stripe — payment processing
• WhatsApp Business Cloud API (Meta) — customer communication
• Resend — transactional email delivery
• Google Analytics 4 — website analytics
• Cloudflare — hosting, CDN, and security

Each service is governed by its own privacy policy. We share only the data necessary for the service to function.

6. Your Rights

Under applicable Indian data protection laws, you have the right to access, correct, or request deletion of your personal data held by us. To exercise these rights, please contact us at the details below.

7. Data Retention

We retain customer data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry and order records may be retained for up to 7 years for GST and accounting compliance.

8. Contact Us

For any privacy-related queries or requests, please contact: